|
Goal
|
Seq.
|
Item |
Source
|
Pages
|
Download and Print These Files
|
|
Executive Summary
|
1
|
Clear plastic front cover
|
Print Shop
|
1
|
|
|
2
|
Q3 Goals Overview presentation |
John Schofield
|
12 |
Education_Q3_Goals.ppt
|
|
Goal #1:
Define and implement Global Certification Program, to focus on: MCP/MCSE
certification for Aspect employees, FastTrack certification for System
Integrator Partners, Contact Center University certification program for
Aspect employees
|
3
|
Tab: "Exhibit 1"
|
Print Shop
|
1
|
|
|
4
|
Global Certification Executive Summary
|
Manager A |
7
|
Education_Q3_Goal
1 9-27-00.ppt
(color)
|
|
5
|
Global Certification Program Guide
|
Manager A |
15
|
Global
Certification Program Guide.doc
(black and white)
|
|
6
|
MCP/MCSE Certification
Program for Sales and Support Employees |
Manager A |
95
|
Global Certification- MCP-MCSE Certification Program.doc
(black and white) |
|
7
|
FastTrack (SI) Certification Program
|
Manager B |
32 |
System
Integrator (FastTrack) Certification Guide.doc
(black and white)
|
|
8
|
CCU Certification Program
|
Manager A |
31
|
Global
Certification- CCU Certification Program.doc
(black and white)
|
|
8a |
CCU
Skills
Matrix |
Manager A |
1 |
Skills Matrix for CCU Certification-Version 1.xls
(color)
|
|
Goal #2:
Implementation strategy to replace 7 registration systems with 1 Learning
Management System
|
9
|
Tab: "Exhibit 2"
|
Print Shop
|
1
|
|
|
10
|
Implementation Strategy presentation
|
Manager C & Contributor D
|
7
|
AES_Q3_Goal2_Update-mz-02.ppt
(color)
|
|
11
|
Implementation Strategy White Paper
|
Contributor D |
6
|
Presentation Outline-02.doc
(black and white) |
|
12
|
Request for Information For LMS
|
Contributor D |
18
|
LMS-RFI-final-edited.doc
(black and white)
|
|
13
|
Evaluation matrix for 5 responses
|
Contributor D |
21
|
RFI-summary-print.PDF
(color optional) |
|
14
|
Evaluation matrix for 4 demonstrations
|
Contributor D |
4
|
Summary-02-print.PDF
(color optional) |
|
15
|
Supplier/partner recommendation
|
Manager C & Manager E
|
1
|
LMS Vendor
selection-xx.doc
(black and white) |
|
Goal #3:
Overhaul and implement New Hire Sales Training, including new modules
on: Value propositions of Aspect Solutions. Telesales. eServices. ACS.
eWFM, Success stories from high performance Sales teams
|
16
|
Tab: "Exhibit 3"
|
Print Shop
|
1
|
|
|
17
|
Goal #3 Executive Summary
|
Manager F |
9
|
Item17_AES_Q3_Sales
Training_Update.ppt
(color)
|
|
18
|
OLD Selling Aspect Solutions Agenda
|
Manager F |
2
|
Sales Orient Agenda.doc
(black and white)
|
|
19
|
NEW Selling Aspect Solutions Agenda
|
Manager F |
3
|
Agenda_Student_080700.doc
(black and white)
|
|
Goal #4:
Create a certification process – conducts testing for Sales Certification
|
20
|
Tab: "Exhibit 4"
|
Print Shop
|
1
|
|
21
|
Goal #4 Executive Summary
|
Manager F |
2
|
Item21_AES_Q3_Sales
Training_Update.ppt
(color)
|
|
22
|
Sales Certification Program
|
Manager A |
122
|
Global Certification- Sales Certification Program Ver 1.2.doc
(black and white)
|
|
22a |
Sales Skills
Matrix
|
Manager A
|
6
|
Skills Matrix for Sales Certification-Version 5.xls
(color
optional)
|
|
23
|
Final Quiz
|
Manager F |
7
|
Q3_Goal4_final_quiz.doc
(black and white)
|
|
24
|
Student Score Statistics
|
Manager F |
1
|
Final_exam_scores_092100.xls
(black and white)
|
|
25
|
Clear plastic back cover
|
Print Shop
|
1
|
|
